Terms of use

Terms of service

Last updated: 15 May 2026

These terms apply to any use of Flova. By signing up you accept them.

1. Parties

Flova is a sole proprietorship operated by Frédéric De Burchgrave, based in Ghent, Belgium. Contact: info@flova.be

The customer is any natural or legal person who creates a Flova account or uses the service.

2. The service

Flova provides an AI-driven platform for social media planning, aimed at small and medium-sized businesses in Belgium. The service includes:

Generating social media posts via AI (text and images).

Scheduling and publishing to social channels (Instagram, Facebook, LinkedIn and others).

Managing a content calendar and post archive.

Flova reserves the right to change, expand or remove features. For material changes you will be notified by email in advance.

3. Subscriptions and payment

Flova offers the following plans:

With yearly billing you get 2 months free. Prices include VAT unless stated otherwise.

Payments are handled manually through invoicing by Flova. You receive an invoice by email. Payment is due within 14 calendar days of the invoice date.

In case of late payment, Flova reserves the right to suspend access to the service until the outstanding invoice is paid.

4. Cancellation

You can cancel your subscription at any time, with no notice period. Send an email to info@flova.be .

After cancellation your access remains active until the end of the current paid period. There are no refunds for periods already paid.

Flova may terminate an account in case of abuse, fraud or breach of these terms. In that case you are not entitled to a refund.

5. Liability

Flova provides the service to the best of its ability but does not guarantee uninterrupted availability.

Flova accepts no liability for missed posts or errors caused by third party outages (Meta, Google, LinkedIn, etc.). These platforms may impose API limits, schedule maintenance or change policy beyond our control.

The customer is responsible for all content published via Flova. You are responsible for the accuracy, lawfulness and appropriateness of your posts. Flova cannot be held liable for them.

In all cases Flova's liability is limited to the amount you paid during the past 3 months.

6. Intellectual property

Your content: you retain all rights to content you provide yourself (photos, texts, brand identity). Flova only asks for the technically necessary licence to process and publish your content.

AI-generated text and images: you receive a non-exclusive right of use to all content Flova generates for you. You may freely use this content for business purposes.

Platform: the Flova software, design and all related technology remain Flova's property. You only obtain a right of use for the duration of your subscription.

7. Acceptable use

It is forbidden to use Flova for:

Spam or unsolicited commercial messages.

Content that is discriminatory, defamatory or unlawful.

Attempts to overload or disrupt the service.

Use that breaches the terms of the social platforms themselves.

8. Privacy

How Flova processes your personal data is described in our privacy policy . That policy forms part of these terms.

9. Changes

Flova may amend these terms. For material changes you will receive an email at least 14 days in advance. Continued use of the service after that date constitutes acceptance of the new terms.

10. Governing law and disputes

These terms are governed exclusively by Belgian law.

For disputes only the courts of the judicial district of Ghent have jurisdiction, unless mandatory legal provisions provide otherwise.

Flova strives to settle disputes amicably in the first instance. Please contact us via info@flova.be .

Questions about these terms? Email info@flova.be . We reply within 2 business days.